FAQs Pricing

Your membership is always automatically renewed for the selected billing period.

Your membership automatically renews after the free trial month, and the invoice amount for the selected billing method becomes due.

You can continue to use Loyalista without restriction until the end of your billing period. After that, your customers will no longer be able to redeem accumulated points, and we will deactivate your account within 30 days. After deactivation, you can no longer access your Loyalista account; please contact us if you wish to reactivate your account or have your stored data deleted.

Subscriptions cannot be paused. However, you can cancel your subscription at any time effective at the end of your billing period.

Subscriptions can be downgraded at any time. The downgrade takes effect at the end of your current billing period.

Memberships can be upgraded at any time. Upgrades take effect immediately. The previous billing period is billed pro rata, and a new billing period begins immediately.

Once you reach the maximum order volume of your package, your customers will temporarily be unable to redeem points. However, points can still be collected. You can either upgrade your Loyalista subscription immediately, or the full redemption features will become available again at the beginning of the next billing month.

If the free trial month has already been used, the full annual amount must be paid immediately upon annual billing. Otherwise, the annual amount is billed once the trial month ends.

You have until the last day of your free trial month to cancel your subscription. The exact date and time are displayed on your dashboard.

The order quota is always valid for one month. Any unused contingent expires at the end of each month, including under annual billing.