Main Menu: Orders

Under Orders, you will find a chronological overview of all orders and credit notes transmitted to Loyalista via your connected sales software.

The overview allows you to track which sales were generated, how many points were awarded, and how many points were redeemed by your customers. Table 1 explains the individual columns of the order overview:

Column	Description
ID	Sequential ID of the order or credit note assigned by Loyalista.
REF. ID	Reference ID of the order from the system from which it was transmitted to Loyalista. For credit notes, the reference to the associated original order is also displayed.
TYPE	Indicates whether the entry is an order or a credit note.
INTEGRATIONS	Indicates which integration was used to transmit the order or credit note to Loyalista.
CHANNEL	Indicates the channel through which the order or credit note was transmitted, for example the corresponding client or shop.
CUSTOMER NAME	Displays the name of the customer associated with the order or credit note.
SHIPPING COSTS	Displays the shipping costs of the order or credit note.
TOTAL AMOUNT	Displays the total amount of the order or credit note.
POINTS FOR ORDER	Displays the base points awarded for the order. In the case of a credit note, previously awarded points may be deducted accordingly.
POINTS FOR REVENUE	Displays the points awarded based on the order value. In the case of a credit note, previously awarded points may be deducted accordingly.
POINTS FOR CATEGORY	Displays the total number of extra points awarded through categories with additional points configured. In the case of a credit note, previously awarded points may be deducted accordingly.
ITEM POINTS	Displays the total number of extra points awarded through variants with additional points configured. In the case of a credit note, previously awarded points may be deducted accordingly.
ACTION	Use the button in this column to open the detailed view of the respective order or credit note. There you can find, among other information, the billing and shipping address as well as the individual order items.

Clicking the REF. ID also opens the detailed view of the respective order or credit note. Clicking the customer name takes you directly to the corresponding customer profile.

For detailed information about individual customers and their points accounts, see our Customers guide.